And this is how to be a good listener.I was very suspicious about this assignment. Instead, you will become immersed in the world the speaker is sharing. You will stop getting distracted by things around you or your internal voice. You will stop trying to push the conversation in a certain direction to talk about your own interests or serve your own agenda. You will stop wanting to interrupt with your own thoughts. You will know when you are building rapport through listening because you will start to genuinely want to hear and understand that person. This is how counsellors build a therapeutic relationship. Learning to listenĪs you practice trying to see the world through the frame of reference of the person who is speaking, you will find that you are less likely to misunderstand, less likely to rush in with advice, and more likely to connect on a deeper level. And understanding is the first step towards taking charge of your own problems and finding your own solutions. Using empathy by trying to genuinely understand the other person means that your listening skills also help them to better understand themselves. For example, their glass might have been scratched when they were bullied in school and looking at the world through this scratched bit of glass means that they see it filled with people who will laugh at them if they make a mistake. This can help you find the scratch that is changing their view of the world. You might ask what thoughts go through their head during presentations, and where those thoughts and feelings first began. Instead, try asking questions about their experience of public speaking and listen to the answers. It might not be helpful to have sympathy (“I feel for you”) or share your own experiences (“I used to be nervous too”) or rush in with solutions (“imagine your audience is naked”). Imagine you are talking to someone who is terrified of giving presentations. So be aware of this temptation and remember to focus on the other person whenever you feel the urge to share. This can be difficult because we love to talk about ourselves. Ask questions about this scratch and that smudge and those colourful stains, then listen to the answers without taking the opportunity to tell them about your own scratches and smudges. They earned every single mark on their glass through the life that they lived, and no one has the right to take those away.īut don’t ignore the marks on the glass. That might help them to see more clearly, but it would be like trying to make some of their life experiences disappear or change who they are as a person. You can feel sorry for someone without actually listening to them at all.ĭon’t try to clean the glass or fix the scratches. This is kind, but it does not mean that you understand their needs, feelings and experiences. Sympathy means that you feel sorry for the other person and you want to reduce their suffering. To be a good listener, you need to stand at the side of the speaker and try to look out at the world through their glass.ĭon’t say: “I’m sorry that your glass is scratched.” That would be sympathy – not a bad thing in itself, but not helpful for listening. The pane of glass in the wooden frame is your frame of reference. Larmaries/Shutterstock Frame of referenceĬounsellors often talk about looking through the client’s frame of reference. Rather we see the world through a filter created by our biology and life experiences.Įveryone’s window or frame of reference is unique. We do not see the world as it truly exists. And so our view of the world changes as the glass changes over time. Parts of it may be stained in different colours like church windows. Every experience – good and bad - changes the glass. And this glass becomes more marked as each of us moves through our lives. This means that everyone has a different piece of glass through which to see the world. It is slightly warped and discoloured, and these are the marks of their genetics and biology. The glass is not completely clear when they receive it. Whenever they look at anything in the world, they do so through this glass. Imagine that every baby is born holding a wooden frame that contains a pane of glass. So, let’s think about empathy in a different way. The articles in this series explore the questions and bring answers as we navigate this turbulent period of life. From the challenges of beginning a career and taking care of our mental health, to the excitement of starting a family, adopting a pet or just making friends as an adult. This article is part of Quarter Life, a series about issues affecting those of us in our twenties and thirties.
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